Frequently Asked Questions.

You've Got Questions and We've Got the Answers.

What is Whizzl?

Whizzl is a platform that built with blockchain ready capability to connect citizens, local authorities, business owners, service providers and the government to engage in reliable and meaningful communication, where we live, work and play.

Whizzl redefines the feedback and rating system and minimises fakes content and news in the new world order. Feature such as Genuine Geo-Tag photo facilitates genuine community-driven improvement of our living environment, whether in highlighting a social need or helping to solve a problem in our community. Whizzl is versatile and can be customised to meet the bespoke needs of both social and business community. The key Unique Selling Point is that Whizzl minimises fake information using innovative technology.

Is Whizzl free to use?

Yes, excluding premium services which required subscription.

How Do I Install the Whizzl App?

You can find and download Whizzl App from Play Store, App Store and AppGallery

Why can’t I download Whizzl?

Currently, Whizzl is only available in Malaysia and Australia. Please verify that your account location setting is set for Malaysia/Australia. If you are still unable to find or download Whizzl. Please contact us on business@whizzl.com or message us on our Facebook page @whizzlofficial.

How Do I Create a Whizzl Account?

It is a simple process to create an account. You are required to key in your phone number in-app in order to receive a Type Allocation Code (TAC) by text message for verification.  Alternatively, you may simply proceed by logging in with Facebook or Twitter.

Enter your username, phone number, email address and a password of choice. Make sure you use an active email address, as it is for communication and account recovery purposes. If you lose your login information, our support team is always here to help.

Why did I not receive the 6-digits TAC code?

There are several possible reasons why this might have happened:

  • Your mobile number might have been entered incorrectly
  • Your mobile network operator might be taking longer time than usual to send the TAC code to you.
  • You may have blocked the SMS provider 66688, please enable it in your phone setting and try again.

If the issue persists, please share more details by submitting a request. We will be right with you.

What usernames are allowed on Whizzl?

Your name can’t include:

  • Symbols, punctuation or spacing.
  • Titles of any kind (example: professional, religious).
  • Words or phrases in place of a name
  • Offensive or suggestive words of any kind.
How to update Whizzl?

You can easily update Whizzl from your phone’s application store. We encourage you to always use the latest version of Whizzl. Latest versions contain the newest features and bug fixes.

Where can I find my Whizzl settings?

Click Me at the bottom right of Whizzl. Select Settings & Privacy. Click on the setting you’d like to update from the options.

Where do I update my personal details?

Click Me at the bottom right of Whizzl, Select Your Profile -> View your profile -> EDIT PROFILE -> Update your personal details.

Who Can See My Post?

All your posts in “Place” are public, hence anyone can see and share your posts. Only registered users can react to and comment on your posts.

How Do I Track the Feedback on My Post?

When your post is reacted to/commented, you will automatically receive a push notification to alert you of the feedback.

How to disable suggestion post?

Click Me at the bottom right of Whizzl. Select Notification Settings. Then disable “Suggestions” post.

Why I can’t see my community’s content?

You are required to join the community before the content will be available for viewing.

How to join a community?

Click “community” and search for a community. If the community you are joining is private community, it may require the approval from the admin.

How do I create a community?

Click “community” and click on the “+” button, fill up the information required and “CREATE NOW”.

How to access to Whizzl community management dashboard?

URL: https://business.whizzl.com -> Login with your username and password that had been registered.

How do I remove or block someone?

Go to the user profile, click “Block User”.

Where can I find Tutorial and Guidelines?

Click Me at the bottom right of Whizzl. Select Help & Support. You may find the step by step guideline in Tutorial or YouTube.

What Languages Are Supported?

Currently, Whizzl only provides English, Malay and Chinese localisation. Go to Me > select Settings & Privacy > press Language, then select the language you want to use.

How to send messages on Whizzl?

Click on Chat at the center bottom of Whizzl, select Contact. If you have no contact in the list, you are required to “Follow” your family and friends before sending messages and voicemail. Whizzl uses your phone’s cellular connection or Wi-Fi network to send and receive messages and voicemail to/from your family and friends.

Report a problem with Whizzl?

If something isn’t working on Whizzl, kindly email us at support@whizzl.com. Provide us with details or screenshot and clearly explain what you were doing when the problem occurred.

How to activate premium services (Visitor Management, Facility Booking, Appointment Management System & etc.) or request for a demo?
If I’m Admin, How Do I Claim the Ownership of a Community?

You can always claim the ownership via the app by selecting I’m the management from the Community page. Your application will be duly reviewed to ensure compliance with Whizzl’s policy. An email will be sent to notify you when the review is complete.

Let's Get Social. We're Ready to Connect With You.

Let's Get Social. We're Ready to Connect With You.